Refund Policy

Return & Refund Policy

The Outdoor Rescue LLC
1012 Nila Rd, Eltopia, WA 99330-8700, USA
Phone: +1 (219) 385-8624
Email: support@theoutdoorrescue.com

At TheOutdoorRescue, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.

Cancellation Policy

Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be issued to the original payment method within 3–7 business days. Bank posting times may vary.

Return Policy

You may request a return within 30 days after delivery. For change-of-mind returns, items must be unused and in their original condition and packaging, with proof of purchase.

To start a return, email support@theoutdoorrescue.com or call +1 (219) 385-8624 with your order number and return reason. Obtain a Return Merchandise Authorization (RMA) number and confirm the return warehouse address before shipping. Do not send items to 1012 Nila Rd, Eltopia, WA 99330-8700 unless our support team confirms this is the correct return destination. Returns sent without prior approval may delay processing; this requirement does not limit mandatory consumer rights.

Free Returns: We cover return shipping costs for all eligible returns requested within 30 days after delivery, including change of mind, personal preference, an incorrect size ordered by the customer, defective items, damage upon arrival, and incorrect items sent due to our error. After approving your return, we will provide a prepaid return shipping label or arrange return shipping at no cost to you. Contact us before sending any items; do not purchase return postage yourself unless we have agreed in writing to reimburse it. No return shipping or restocking fee will be deducted from an approved eligible refund. Original outbound shipping charges are not refunded for voluntary change-of-mind returns, except where required by applicable law.

After receiving your return, inspection typically takes 2–5 business days. We will notify you whether your refund is approved. Approved refunds are issued to your original payment method within 3–7 business days after approval. Your bank or payment provider may take additional time to post the credit. Any shorter deadline required by applicable law takes precedence. Refunds are processed in USD; currency conversion may affect the amount received.

Product Concerns

We take product safety seriously and encourage customers to use our products safely and responsibly. Adhere to all proper usage instructions and safety precautions provided with your product and all available resources on our website. Failure to do so may result in damage or injury, for which we cannot be held responsible, and any resulting refunds or replacements will be at our discretion. If you experience discomfort while using our products, discontinue use immediately and contact us using our contact page. We will help you address any concerns or questions.

Damaged Items

We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good condition is not considered damage. If your item arrives damaged, please contact us promptly after delivery. This does not limit your statutory rights. To report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

This policy does not limit mandatory consumer rights, including rights concerning faulty goods and applicable withdrawal rights. Statutory rights take precedence over any conflicting voluntary return conditions above.